ROGERS PLACE MOBILE TICKETING

WHY MOBILE TICKETS

Q: Why is Rogers Place implementing mobile ticketing?

A: Rogers Place, the Edmonton Oilers and Edmonton Oil Kings are committed to providing guests a safe, secure and convenient ticketing experience. A mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud and lost or stolen tickets. Just like online banking, mobile payments, airline electronic boarding passes and movie tickets – mobile tickets provide:

  • Significantly reduced risk of lost, stolen, counterfeit or forgotten tickets by providing secure purchase protection for all fans
  • Convenient and easy entry to Rogers Place using your smartphone
  • Instant access from anywhere to all of your tickets via the Rogers Place App and Account Manager
  • The ability to manage, share or sell your tickets from anywhere via the Rogers Place App and Account Manager
  • The ability for Rogers Place to instantly communicate any event changes (time changes, entry/traffic notices, etc.) directly to the ticket user, thus providing a better guest experience

Q: Are any other teams/venues doing this?

A: The Oilers and Oil Kings have provided access to mobile tickets since 2012 with a high adoption rate from ticket holders. Introduced in 2016, all retail purchases for Rogers Place events, Oilers games and Oil Kings games have successfully been offered strictly as mobile tickets. Mobile ticketing strategies have significantly reduced the rate of fraudulent transactions in the market, providing superior consumer protection.

Of note, fellow industry leaders such as the New York Yankees, Miami Heat and Toronto Maple Leafs have experienced success by upgrading to mobile ticketing.

Q: Is my personal information secure?

A: Rogers Place is a Payment Card Industry (PCI) compliant venue, providing you the highest available security to ensure that your credit card and account information is well protected. For any questions or concerns pertaining to consumer privacy, please contact the Rogers Place Privacy Officer at privacy@edmontonoilers.com

TICKET PRINTING

Q: Can I print my ticket from home via PDF?

A: Rogers Place, the Edmonton Oilers and Edmonton Oil Kings are committed to providing guests a safe, secure and convenient ticketing experience. A mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud and lost or stolen tickets.If printed tickets are required, you may print PDFs via your Account Manager within 96-hours prior to your event.

Of note, for the 2019-20 Season, Oilers and Oil Kings Season Seat Holders will still continue to receive a Season Seat Card to keep in their wallets for additional access to their Season Seats.

ACCESSING MY TICKETS

Q: How do I access my tickets on my smartphone?

A: Download the Rogers Place Official App from the iTunes App Store or the Google Play Store. Go to “Tickets” and select the Account Manager tile applicable to your event/game. Browse for the specific event you’re looking for and tap to see your tickets. When you arrive at Rogers Place, present your smartphone to the Guest Experience Representative to have your ticket scanned. If you have guests and multiple tickets on your phone, simply swipe to navigate between them.

Q: Can I access tickets and enter Rogers Place if I don’t own a smartphone?

A: Yes, for those who do not own a smartphone, you are still able to send and receive ticket transfers on any computer or tablet.

For access into Rogers Place, you may enter Rogers Place with the person/people you are attending with presuming they do have a smartphone.

If no one in your party has a smartphone, upon arrival please visit the Rogers Place Box Office located in Ford Hall with government issued photo ID and ticket confirmation number (if applicable) for assistance.

If you are an Oilers or Oil Kings Season Seat Holder, your Season Seat Card will be your most convenient way to access your tickets.

Q: How much does the Rogers Place App cost?

A: The app and mobile ticketing are available at no additional cost. There is no cost associated with managing your tickets via the Rogers Place App or using Account Manager on your smartphone, including accessing tickets for mobile entry or sharing tickets.

Q: How can I scan my tickets if I don’t have a data plan?

A: The Rogers Place App includes offline mode so once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving at the game/event. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).

In addition, we offer complimentary Wi-Fi at Rogers Place. Wi-Fi is accessible throughout our venue including Ford Hall and the LRT Entrance. Simply connect to the Rogers Place Public network upon arrival.

Q: What if I lose connectivity/can’t connect to my account at Rogers Place?

A: The Rogers Place App includes offline mode so once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving at the game/event. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).

In addition, we offer complimentary Wi-Fi at Rogers Place. Wi-Fi is accessible throughout the venue including Ford Hall and the LRT Entrance. Simply connect to the Rogers Place Public network upon arrival.

Q: What if my phone runs out of battery upon arrival or during an event?

A: We are pleased to offer complimentary phone and tablet charging at any of the Rogers Charging Stations within Rogers Place. Charging Stations are located in many convenient areas of Rogers Place, including one in Ford Hall. In addition, Rogers Place Box Office Representatives are readily available to assist you on-site with any last minute ticket support needs. The Rogers Place Box Office is located on the north side of Ford Hall before you enter the gates.

Q: What if my phone breaks, dies or is lost/stolen?

A: The Rogers Place Ticket Services and Box Office teams are available to assist with any ticketing support or questions you may have.

If this occurs prior to arriving at Rogers Place, simply contact us via phone at 780-414-LIVE (5483) or info@rogersplace.com. Have your personal and account information readily accessible.

If this occurs upon or near your arrival to Rogers Place, please visit the Rogers Place Box Office located in Ford Hall with government issued photo ID and ticket confirmation number (if applicable).

Q: Can I use a screenshot of my ticket to access events at Rogers Place?

A: No, screenshots are not valid tickets for entry and you may be denied entry and redirected to the Box Office for assistance.

A mobile ticket must be displayed either within the app, the mobile website or within your phone’s Apple/Android wallet to be provided entry.

Q: What happens if my ticket doesn’t scan properly?

A: We recommend your screen brightness be turned up to 100% for best scanning ability. If that doesn’t work, your ticket can be validated by having the Guest Experience Representative manually enter your barcode number directly into the scanner. In addition, our Rogers Place Box Office Representatives are readily available to assist you on-site with any last minute ticket support needs. The Rogers Place Box Office is located on the north side of Ford Hall before you enter the gates.

Q: When should I download my ticket?

A: Your tickets are accessible to manage, view and transfer any time leading up to your event. The barcode for entry will become active within 96-hours prior to your event and is only required when scanning through the entry gates upon arrival.

Q: Can I have multiple tickets on a single phone?

A: Yes, you can have multiple tickets on one phone. You will simply be required to enter Rogers Place as a group. For the best experience, the recommendation is to always transfer the individual tickets to each attendee.

Q: What if my entire party isn’t with me when I’m ready to enter?

A: The recommendation is that you transfer each individual attendee their ticket via the Rogers Place App and Account Manager. For the best experience, the recommendation is to always transfer the individual tickets to each attendee.

Q: What if a particular event restricts the ability to transfer tickets online?

A: The ability or restriction to transfer tickets is promoter-dependent. In the case of transfers being restricted, which is always stated at the time of purchase, your entire party must arrive and enter Rogers Place at the same time.

Q: What if I have a large group attending a particular event that restricts the ability to transfer tickets online?

A: The ability or restriction to transfer tickets is promoter-dependent and ticket limits of 2, 4, 6 or 8 are typically imposed. In the case of transfers being restricted, which is always stated at the time of purchase, your entire party must arrive and enter Rogers Place at the same time.

TRANSFERRING & RESELLING TICKETS

Q: How do I transfer tickets to friends, family, or business associates?

A: Transferring tickets securely and conveniently is simple. Log into Account Manager and complete the following:

  • Navigate to your event/game and tap on it to see the tickets
  • Click SEND and select the tickets you wish to transfer
  • Select a contact from your address book or enter the recipient’s information
  • Click SEND TICKETS to send the tickets.

Q: Can I transfer more than one game/event together?

A: Yes, bulk transfers are available via Account Manager. Simply log into Account Manager and complete the following:

  • Navigate to your My Events tab in Account Manager on your desktop, and click the Transfer button at the top of the screen
  • Select the games you wish to transfer, and click Next in the top right corner
  • Selects the seats you wish to transfer and click Next
  • When ready, select a contact from your address book or Enter the recipient’s information
  • Click Transfer to send the tickets.

Q: Does the person I send the tickets to need an account?

A: Yes, to provide secure access to tickets all ticket holders require an account, however, you can transfer a ticket to them before they create an account – all you require is their valid email address to begin the transfer process. Upon receipt of the ticket transfer via email, the recipient will be prompted to create an account during the acceptance process.

Q: What if I transfer tickets to the wrong person, can I recall the tickets?

A: Yes, tickets can be reclaimed provided they haven’t already been accepted by the recipient. We recommend you double check the email address you’re transferring to before confirming your transfer.

Q: Can ticket holders transfer tickets after the event has started?

A: Yes, ticket transferring is available for all tickets in your account that have not already been scanned into the venue. However, you cannot post tickets for resale after the event has begun.

Q: How do I sell a ticket?

A: Selling a ticket is similar to sending a ticket, with a few additional steps:

  • Navigate to your event/game and tap on it to see the tickets
  • Click Sell at the bottom of the screen and select the tickets you wish to post for sale
  • Enter your asking price and select your payout method
  • Hit Sell Tickets and you’re done
  • Please note: selling tickets is only available for select events.

GIFTING AND DONATIONS

Q: How can I donate tickets for a silent auction without printed tickets?

A: Many of our clients donate tickets to silent auctions in support of various causes and charities. Mobile ticketing makes it even easier and more secure to do this than with physical tickets.

It is recommended that you transfer your tickets via Account Manager to the auction/event organizer in advance of the event. They will be able to access the tickets and immediately transfer them to the silent auction winner following the event.

For silent auction display purposes, we can provide a ticket donation template for the auction/event organizer to fill out and print off. For access to templates, please contact our Ticket Services Team directly at 780-414-LIVE (5843) or info@rogersplace.com.

Q: This is my first Oilers game at Rogers Place and I want a hard copy ticket as a souvenir.

A: Congratulations and thank you for choosing to attend your first Oilers game at Rogers Place. Physical souvenir tickets are not available for printing, however, we would like to help you remember your first Oilers game so feel free to pick up a complimentary souvenir program upon arrival and/or visit one of our Guest Services Centres to speak with our Guest Experience Team.

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