Rogers Place recommends all guests requiring assistance contact the Rogers Place team at 780-414-LIVE (5483) in advance of their visit.
If you have arrived at Rogers Place and you do not have accessible seating but require it, please visit any of our Guest Service Centres located behind Section 121, Section 129 and Section 230.
Rogers Place is fully accessible with elevator access to all seating levels.
Rogers Place accessible seating locations:
All wayfinding signs at Rogers Place have Braille lettering to better assist our visually impaired guests.
Additional information for our accessible guests is available below:
Rogers Place has partnered with Parking Panda to provide over 4,000 parking spots for each event, available for pre-purchase online or through their app. Several nearby accessible stalls are also available for pre-purchase. Please visit ParkingPanda.com to pre-purchase a spot.
In addition, several parking lots within the downtown core have accessible parking spots available.
For information on drop-off and pick-up locations, please see Drop-Off Zones/Designated Pick-Up Areas.
Online Account Manager is your one-stop-shop for Edmonton Oilers, Edmonton Oil Kings and Rogers Place event ticket management. Manage your account online and get the most from your Season Seat, Power Pack and ticket investment. It’s simple. It’s fast. It’s convenient.
Account Manager allows you to access your game tickets, update your account profile, track seat usage throughout the season, email your tickets to friends and family, make payments, print tickets, and sell tickets on Ticketmaster Fan-to-Fan Resale.
Our administrative office is located at the 104 Ave Entrance (beside the Grand Villa Edmonton Casino) and is open Monday to Friday from 9:00 AM to 4:30 PM.
Please note that all in-person ticket account sales and service is available at the Rogers Place Box Office located inside Ford Hall.
Rogers Place is equipped with Automatic External Defibrillators (AED) located in various locations throughout the venue. Designated employees, in addition to our medical services providers, have been properly trained and certified to use the AEDs.
For the safety of all Rogers Place guests, aisles are to be kept clear at all times. Guests are not permitted to dance, linger, sit or stand in Rogers Place aisles. As a courtesy to our guests, Rogers Place will enforce the “Puck in Play” rule and restrict guests from accessing the seating area during live action. Rogers Place requests that all guests wait until a stoppage of play to leave or return to their seats.
Alcohol is served at most Rogers Place events. Our staff are trained in responsible alcohol management through the provincially mandated ProServe and ProTect Programs. All guests may be asked to provide a form of government issued photo identification such as a valid Driver’s Licence or passport which indicates the guest is at least 18 years of age. It is Rogers Place policy to request government photo identification from any guest appearing 30 years of age or younger. Any guest in the possession of alcoholic beverages on the premises may be requested at any time to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated alcoholic beverages. Any guest who produces false identification, or provides alcohol to a minor, will be subject to eviction and reported to members of the Edmonton Police Service. Rogers Place reserves the right to eject anyone under the legal drinking age of 18 years who is observed to be consuming alcohol on the premises. Rogers Place reserves the right to refuse entry or eject anyone who appears to be visibly intoxicated. Rogers Place will not serve more than two alcoholic beverages to a guest at one time and reserves the right to limit service to one drink per guest. Rogers Place will not serve alcohol to any guest whom we believe to be intoxicated. Our concourse alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time. Guests are not permitted to bring alcoholic beverages of any kind into Rogers Place and may be subject to eviction by doing so. Any purchase of alcoholic beverages are intended for consumption in Rogers Place only and may not leave the building.
Guidelines for scheduled alcohol service ending:
Edmonton Oilers Hockey Games – At the start of the third period.
Edmonton Oil King Hockey Games – At the start of the third period.
Concerts – At least one hour prior to the scheduled end of an event, usually once the main act takes the stage.
Trained service animals are welcome at Rogers Place to provide assistance to guests with disabilities. All service animals must remain on a leash or in a harness at all times. The service animal is required to rest in the seating area of the guest, not in the aisle.
Rogers Place recommends that guests contact the Guest Experience department at 780-414-LIVE (5483) or email@example.com in advance of their event to ensure we can appropriately accommodate the needs of the guest and his or her animal. All other animals or pets are prohibited from Rogers Place.
To improve the experience of our hearing-impaired guests, Rogers Place is equipped with a radio frequency assistive listening system for the main arena, the Edmonton Downtown Community Arena and Ford Hall. Guests who are interested in this service can visit any of our Guest Service Centres, conveniently located behind Section 121, Section 129 or Section 230.
Baby Changing Tables can be found in all family and gender neutral washrooms throughout Rogers Place.
Purses/bags of any kind larger than 12″ x 12″ x 6″ are prohibited from entry into Rogers Place. Guests will be required to return their bags to a secure area prior to admittance to Rogers Place. Please note there is no on-site check-in or storage.
Rogers Place, in partnership with Scotiabank, provides Automated Bank Machines (ABM’s) on the following levels:
In consideration for fellow guests, large banners, signs on poles or sticks (of any kind,) or signs with inappropriate language will not be permitted. Signs may not be hung or posted anywhere inside the venue. This policy may vary for non-hockey events.
Guests who ride their bike to Rogers Place can secure it at several conveniently located bike racks around the venue:
Rogers Place welcomes all guests to bring their own binoculars to further their enjoyment of their event as long as it does not interfere with the viewing enjoyment of other Rogers Place guests.
The Edmonton Oil Kings want to help you celebrate your special day! Host your birthday at the most spectacular arena in junior hockey and your party will have the opportunity to enjoy exciting WHL action, while celebrating your birthday at the same time for a great price. Birthday packages are available for children aged 12 and under. There are two different packages available which include game tickets. For further details on this program, please call 780-414-GOAL (4625) or email firstname.lastname@example.org.
Named after Bob Nicholson, Oilers Entertainment Group CEO & Vice Chairman, the Bobby Nick’s Grill is home to our take on the gourmet burger. Nestled between a toasted brioche bun, this all-Alberta beef burger is topped with smoked bacon, cheddar cheese, fresh tomatoes, red onions, leaf lettuce, dill pickles, jalapeños, mustard, and of course the soon-to-be legendary Bobby Nick’s signature sauce designed by the man himself. The Bobby Nick’s Grill is located across from Section 115.
The Rogers Place Box Office is located on the southeast side of Rogers Place in Ford Hall.
Monday-Friday: 9:00 AM until 4:30 PM.
Saturday, Sunday and Holidays: Closed.
Monday-Friday: 9:00 AM until beginning of third period.
Saturday, Sunday, and Holidays: 12:00 PM until beginning of third period.
Monday-Friday: 9:00 AM until one hour after show start time.
Saturday, Sunday, and Holidays: 12:00 PM until one hour after show start time.
Rogers Place wants every guests’ visit to be memorable. We check every section prior to and at the conclusion of every Rogers Place event, however, if your seat is broken or requires repair, please notify the nearest Rogers Place employee for assistance or text 587-207-Help (4357).
Rogers Place welcomes all guests to capture their moments at all Edmonton Oilers and Edmonton Oil Kings games through the permitted use of non-professional, non-flash still photography as long as the lens does not exceed 3” (detachable or non-detachable). The Rogers Place camera policy is subject to change for concerts and all other events at the request of the artist/performer/team. This policy will be strictly enforced and management reserves the right to deny any electronic recording devices at their discretion.
Camping is not permitted inside or on the exterior of Rogers Place. Guests are welcome to line up in Ford Hall when the LRT corridor opens at 4:45 AM.
Please see Smoking & Cannabis Policy
Children under 24-months of age can access Rogers Place without a ticket as long as they are able to sit on the ticket holder’s lap and do not obstruct the view or comfort of other Rogers Place guests. Children aged 24-months and older require a ticket to access Rogers Place. Please note that some shows (especially those intended for children) may have a different ticket policy that requires children 24-months and under to have a ticket.
Rogers Place Club Seats are available during all Edmonton Oilers and Edmonton Oil Kings games. Located in the lower bowl, between the faceoff circles, guests can enjoy an exceptional hockey experience from the roomy 21-inch wide club seats. Guests also receive access to the exclusive North Mezzanine Club and Coventry Homes Club, conveniently located behind the seating areas featuring traditional and upscale food and beverage options as well as private washrooms.
Guests with access to the following areas can utilize the Rogers Place complimentary coat check service:
Coat check services may not be available for all events. Rogers Place is not responsible for any lost or stolen property.
We love to hear from our Rogers Place guests! Any guest looking to provide feedback regarding their Rogers Place experience can utilize several avenues to ensure we are aware of your compliments, comments or concerns.
During an event, guests can approach any Rogers Place staff member or Guest Service Centre located at Section 121, Section 129 and Section 230 to provide feedback. Our Rogers Place team will use all reasonable efforts to resolve concerns quickly, efficiently and appropriately. Rogers Place is also equipped with a texting system to report any concerns. If you have a concern during the event you can text 587-207-Help (4357).
The Rogers Place Concierge team will assist our premium guests with an array of services to enhance their Rogers Place experience. Guests can visit the concierge desks conveniently located at the following locations within Rogers Place:
Guests are permitted to wear costumes while attending events at Rogers Place. However, the costume may not conceal any part of their face while walking through Security Screening, or when purchasing alcohol. Guests may wear a mask while in their seats at sporting events as long as they are not creating a distraction or obstruction for other guests. Oilers Entertainment Group and Rogers Place Employees reserves the right to ask anyone to remove their mask at any time during the event.
This policy may be adjusted for specific events. Please check the event specific guide on the Rogers Place website for more details.
The Edmonton Oilers, Edmonton Oil Kings and Rogers Place can provide your organization with a multi-dimensional platform to engage your brand with our unique, diverse and passionate fan base. By understanding your goals and objectives, we’ll tailor a specific sponsorship program that will deliver upon achieving your objectives. Utilizing the following mediums, we will help to differentiate your brand within the marketplace:
For more information on Corporate Partnerships and advertising opportunities with the Edmonton Oilers, Edmonton Oil Kings and Rogers Place, please call 780-414-LIVE (5483) or visit EdmontonOilers.com.
Some concerts at Rogers Place may use the Ticketmaster Credit Card Entry policy. In these cases, the card you used to buy your ticket is your ticket. Just show that card at the entrance along with Government issued photo ID and the Guest Experience Host will swipe it to print a seat locator slip.
For more information, visit: Ticketmaster.ca/creditcardentry
Rogers Place is committed to providing guests with a safe atmosphere during events. To learn more about the Designated Driver Program at Rogers Place, please visit any of our three Guest Services Centres located at Section 121, Section 129 and Section 230.
Rogers Place opening will vary according to the nature of the event and preference of the promoter/artist. Typical start times for Rogers Place events are as follows:
All Rogers Place guests are required to wear a shirt, bottoms and shoes at all times. Rogers Place management reserves the right to deny entry to guests wearing clothing items that display offensive text or images or any gang affiliation.
There are a variety of transit amenities available to assist you in your journey to and from Rogers Place, including:
This city arena will be home ice for the MacEwan University hockey teams, practice ice for the Oilers and Oil Kings, and rental ice for community hockey teams.
Proud supporters of Oil Country, The Edmonton Oilers Community Foundation (EOCF) has been contributing to our community since 2001. With a focus on programs that support education and health and wellness for youth, the Oilers Foundation is deeply committed to its goal of helping to enrich lives and eradicate social issues while finding long-term solutions to improve our home where we live, work and play. Thanks to the support and generosity of our valued hockey fans, partners, players and staff, the EOCF continues to change lives in our community by investing more than $2.5 million to charitable organizations in Oil Country annually. For more information please visit OilersFoundation.ca
For the enjoyment of all of our guests, Rogers Place is a smoke-free environment. All forms of smoking, including the use of electronic cigarettes (vaping), is not permitted on Rogers Place property.
Rogers Place has ten (10) publicly accessible elevators to assist guests throughout the venue. Guests can access the elevators at the following locations:
Rogers Place’s first priority is the safety and well-being of our guests. Rogers Place has developed a comprehensive Emergency Response Plan to address hazards or risks in the unlikely event one should manifest. Rogers Place personnel are trained to respond to various emergency scenarios with the goal of ensuring the safety of all guests and employees. In accordance with our commitment to safety, and in conjunction with civic stakeholders, Rogers Place conducts regular emergency evacuation drills.
Rogers Place is committed to creating an incredible guest experience for all of our guests. If you would like to share a moment when one of our team members performed their role in an exemplary manner, please let us know. Guests can recognize an employee’s contribution to their experience by contacting us at email@example.com, texting 587-207-Help (4357) with info, or calling 780-414-LIVE (5483).
Rogers Place and Ford Hall have 14 escalators to assist guests throughout the venue. The escalators are conveniently located in:
Rogers Place is committed to providing guests the safest and most secure environment. Exiting and re-entering the building will not be permitted at Rogers Place. Once a ticketed guest has been scanned into Rogers Place, guests cannot exit the building and return during the event. Guests with emergencies will be assisted by the Rogers Place Guest Experience Team on a case-by-case basis.
Entries & Exits:
Stairwell A (SW) behind sections 110 & 210 [Exits to 104 Ave & 104 St]
Sections 103, 104, 105, 107, 109, 110
Sections 204, 205, 206, 207, 208, 209, 210, 211, 212, 213
Stairwell B (NW) behind sections 115 & 215 [Exits to 105 Ave & 104 St (LRT)]
Sections 112, 113, 115, 117, 118, 119
Sections 214, 215, 216, 217, 218, 219
Stairwell C (NE) behind sections 126 & 226 [Exits to 105 Ave & 102 St (LRT)]
Sections 120, 121, 122, 124, 126, 127, 129, 130
Sections 220, 221, 222, 223, 224, 225, 226
Stairwell D (SE) behind sections 132 & 232 [Exits to 104 Ave & 102 St]
Sections 101, 102, 132, 134
Sections 201, 202, 203, 230, 231, 232, 233, 234
The Edmonton Oilers Community Foundation proudly supports registered charitable organizations and Minor Hockey/Ringette Associations in Northern Alberta through 50/50 draws that take place during Edmonton Oilers home games.
Tickets are $5 each, three for $10 or 10 for $20 and can be purchased until the middle of the second intermission. Ticket purchasers must be 18 years of age or older. One lucky fan will take home 50 per cent of the pot, but the other winners are the charitable organizations, minor hockey groups and the Edmonton Oilers Community Foundation who benefit and help make our community a better place to live.
Fans can claim their 50/50 ticket at North Guest Services behind section 121. If the lucky winner does not claim their prize during the game, they have until 4:00 PM, two business days from the time of the announcement to claim their prize at the OEG Head Office (300-10214 104 Ave NW).
Prizes not claimed on or before the Prize Claim Expiry Date (two business days from the Raffle date by 4:00 PM), will be added to one or more prize pools at the discretion of the Edmonton Oilers Community Foundation, with AGLC approval.
(Click here ) for winning numbers and more information on our 50/50 program.
The Edmonton Oil Kings proudly support local groups and The Oil Kings School Scholarship Fund through 50/50 draws that take place during Edmonton Oil Kings home games.
Tickets are $5 each, 3 tickets for $10 or 10 tickets for $20 and can be purchased until the middle of the second intermission. Ticket purchasers must be 18 years of age or older. One lucky fan will take home 50 per cent of the pot.
Fans can claim their 50/50 ticket at North Guest Services behind section 121. If the lucky winner does not claim their prize during the game, they have until 4 PM, two business days from the time of the announcement to claim their prize at the OEG Head Office (300-10214 104 Ave NW).
Click here for winning numbers and more information on our 50/50 program.
The Edmonton Oilers Community Foundation proudly supports registered charitable organizations through 50/50 draws that take place during some live events and concerts.
Tickets are $5 each, three for $10 or 10 for $20. Ticket purchasers must be 18 years of age or older. One lucky guest will take home 50 per cent of the pot, but the other winners are the charitable organizations and the Edmonton Oilers Community Foundation who benefit and help make our community a better place to live.
Fans can claim their 50/50 ticket at North Guest Services behind section 121. If the lucky winner does not claim their prize during the event, they have until 4:00 PM, two business days from the time of the announcement to claim their prize at the OEG Head Office (300-10214 104 Ave NW).
Prizes not claimed on or before the Prize Claim Expiry Date (two business days from the Raffle date by 4:00 PM), will be absorbed by the Edmonton Oilers Community Foundation, with AGLC approval.
Click here (https://www.nhl.com/oilers/community/other5050) for winning numbers and more information on our 50/50 program.
Trained Emergency Medical Technicians (EMT) are available to assist any guest in need of medical attention at all Rogers Place events. The primary First Aid station is located on the 100 Level across from Section 130. A secondary location is available on the 200 Level across from Section 230. If you are unable to reach one of these locations, please notify the nearest Rogers Place employee for assistance or text 587-207-Help (4357) with your emergency.
Guests should also be aware that during hockey games, pucks could be propelled into the spectator area with enough force to cause serious injury. Stay alert at all times while you are watching the game, including after the stoppage in play and during pre-game warm up.
Distribution of any type of advertisement (i.e. flyers) on Rogers Place property is not permitted. Guests would require prior written consent from Rogers Place in order to distribute any type of commercial or advertising material on Rogers Place property. Failure to comply with these requirements may result in eviction of the building and further legal and financial sanctions.
Rogers Place offers a wide range of culinary and dietary options for our guests. Rogers Place will make reasonable efforts to accommodate all guests with food allergies, religious requirements, medical conditions or specific dietary restrictions. Guests with these conditions may be able to bring in outside food and beverage by arranging for prior approval with the Rogers Place team. Guests requiring special accommodations should contact 780-414-LIVE (5483) or firstname.lastname@example.org. Failure to arrange prior approval may result in refusal or delay of entry.
With 24,000 sq. ft. of public event space, Ford Hall is the main entrance to Rogers Place and will also provide a pedway connection between Rogers Place and ICE District in downtown Edmonton.
All permanent and portable concession stands accept cash, Visa, MasterCard and American Express. ATMs are readily available. Please see “Bank Machines” for more information.
Rogers Place Dollars will be accepted at all Team Stores and all concession locations.
Rogers Place will be the first NHL facility in Canada to be LEED-Silver certified (Leadership in Energy and Environmental Design). This certification is based on environmental initiatives such as locally sourced materials and resources used in the construction of Rogers Place.
Rogers Place has also partnered with the NHL for the Rock and Wrap It Up Program where prepared but unserved food from events is donated to Edmonton’s Food Bank.
Rogers Place is committed to providing all guests with an enjoyable and memorable entertainment experience. To create a safe and secure environment for all guests, the following conduct has been deemed unacceptable at Rogers Place:
• The use of aggressive, offensive or abusive language and actions.
• Violent behaviour including fighting, taunting and making threatening remarks or gestures.
• Smoking including cigarettes, cigars, narcotics and e-cigarettes.
• Intoxication or other signs of substance impairment.
• Throwing objects of any kind.
• Displaying signs or clothing with obscene, offensive, gang affiliated or indecent messages.
• Inappropriate displays of affection.
• Standing on seats or blocking the aisles.
• Refusal or inability to produce a valid ticket to venue personnel.
• Sitting in seats other than one’s ticketed seat.
• Entering clearly marked restricted areas.
• Any action that impedes the enjoyment of other guests including interference with the event or game.
• Violation of any municipal, provincial, or federal laws.
Our team has been trained to proactively intervene when required and Rogers Place is committed to engaging all guests in a professional, respectful and courteous manner.
Violators of the Guest Code of Conduct are subject to ejection without refund, banishment from the premises and revocation of season seats. Actions which constitute criminal behaviour, as defined by law, may result in arrest and prosecution.
Rogers Place personnel thank you for adhering to the Code of Conduct.
Rogers Place has three (3) conveniently located Guest Service Centres to provide assistance and information to all of our guests.
Our Guest Service Centres offer a diverse selection of programs to enhance the guest experience including:
If you notice a housekeeping concern while at Rogers Place, please notify the nearest staff member or text 587-207-Help (4357) followed by the location and concern and we will have it taken care of right away.
You can access elevators in Ford Hall to the Ice District Central Parkade.
4:45 AM – 1:45 AM*
*On Monday, access closes at 12:30 AM due to Sunday operation hours.
Please see Rogers Place “Alcohol Policy”.
The following ticketed areas offer in-seat beverage service:
Complimentary internet access is available to all guests attending Rogers Place events.
Guests who have lost or found an item at Rogers Place can report it at any of our Guest Service Centres located near sections Section 121, Section 129 and Section 230. Guests inquiring about a lost item post-event should contact Rogers Place by emailing email@example.com or calling 780-414-LIVE (5483).
Lost children/guests should be accompanied to the nearest Rogers Place staff member or to a Guest Service Centre located at Section 121, Section 129 and Section 230. Parents unable to locate a lost child should immediately contact the nearest Rogers Place staff member. For safety reasons, Rogers Place is unable to make in-arena announcements for lost children or guests. Please see Safe in the Seat Program under the Guest Experience & Programs section above.
Rogers Place guests who have lost or misplaced their tickets have several options available to them. By logging into their online Ticketmaster account (individual event tickets) or Account Manager (Oilers and Oil Kings Season Seats/Power Packs/Flex Packs), guests can reprint at home or load the new tickets onto their phone.
Whether reprinted online or over the phone, the original ticket barcodes will become deactivated and the new tickets (with a different barcode) will be activated. Only the new tickets will be granted access to Rogers Place. In order to reprint stolen tickets via our Ticket Services Team (780-414-LIVE), your request must be accompanied by a police report.
Please note that only tickets purchased directly from official retailers (Ticketmaster, the Rogers Place Box Office, or Oilers Entertainment Group) are eligible to utilize the Ticket Services Team (780-414-LIVE). Any ticket purchased through third-party resellers must be serviced by that respective party.
Media will access Rogers Place through the street level entrance on 104 Ave (beside the Grand Villa Edmonton Casino) for Oilers and Oil Kings games. Media can obtain their credentials at the Media concierge desk located outside the VIP Entrance.
For concerts, media will access Rogers Place through the 104 Ave and 104 St Entrance, labelled Rogers Place Administration.
Rogers Place is unable to process meet-and-greet requests for any of the talent performing within the venue. Please contact the individual artist or team through their website.
Rogers Place features The Oilers Store, with seven retail locations open during Edmonton Oilers and Edmonton Oil Kings games throughout the venue; including four locations on the main concourse and three locations on the upper concourse (upper concourse locations subject to change for Oil Kings games). All retail locations offer a wide variety of official NHL and WHL licensed products. On non-game days, fans can visit The Oilers Store inside Kingsway Mall (subject to mall store hours).
Rogers Place is also happy to offer The Oilers Store Custom Corner location, where fans can get their jersey customized with any name and number.*
For concerts and other events, please see the nearest Guest Services Centre for all event-specific merchandise locations.
*Please note; as per NHLPA agreement, Custom Corner cannot produce any former or retired players. Only available on game days.
Accessible to every fan who enters the building, the Molson Fan Deck is more than a bar, it’s an experience complete with custom food offerings at each end of Rogers Place. Located behind Section 107 and Section 115.
For those who don’t mess with perfection, we have you covered with our Caesar classic. For those looking for a fresh flair, however, we have no shortage of flavour-packed accessories – everything from bacon to pickle-juice infusion. Located behind Section 122.
For the safety of our guests, protective netting is hung above the glass behind both goals during all Rogers Place hockey games. Although the netting adds an extra precaution, we remind all guests to stay alert at all times while the puck is in play.
Rogers Place recommends all nursing mothers requesting a private location to breastfeed their children can visit any of our Guest Service Centres located at Section 121, Section 129 and Section 230 where we will gladly escort you to a secure room within the venue.
There are nearly 18,000 parking spots within a 10 minute walk of Rogers Place.
Rogers Place has partnered with Parking Panda to provide over 4,000 parking spots for each event, available for pre-purchase online or in the Parking Panda app. Several nearby accessible stalls are also available for pre-purchase. Please see ParkingPanda.com to pre-purchase a spot.
Several parking lots within the downtown core have accessible parking spots available.
Seating: 4 seats at a semi-circular table with cushioned barstools or at a 10” ledge counter with cushioned swivel armchairs.
The perfect mix of premium service, social interaction and business networking. Situated on a wide private concourse, three tiers of Table and Ledge Seating overlook the lower bowl – right on top of the action. PCL Loge level features in-seat food and beverage service and an exclusive open concourse that offers full-service bars and other gastronomic options.
Edmonton’s downtown core has a comprehensive pedway system linking the Light Rail Transit (LRT) system to several office buildings. The pedway system consists of above ground, ground level and underground systems. To get to Rogers Place, guests can follow the pedway system to Edmonton Tower from any of the following LRT stations:
The official pizza of Rogers Place, Pizza 73 has been a Canadian institution since 2007. We will offer their fresh handmade pizza by the slice in four locations throughout the venue.
The Pedestrian Access Portal is an open air passageway that connects the terminus of Ford Hall at Rogers Place to 103 Ave and 103 St, ensuring the safety of our guests as they cross the ICE Plaza construction site through the Stantec Tower podium structure. The Pedestrian Access Portal is designed to accommodate the anticipated volume of pedestrian activity generated by Rogers Place spectators.
Unless otherwise advised, pedestrian access to Rogers Place is available through the main entrance on 104 Ave and through the LRT entrance on the north side of the venue. For select events, a pedestrian portal located at 103 Ave and 103 St will be open to access Rogers Place.
For the safety and security of all Rogers Place guests and employees, the following items are not permitted at Rogers Place:
Rogers Place guests that inadvertently bring prohibited items to the venue have two options prior to entry being granted:
*Please note that prohibited items contravening federal law may result in criminal charges.
All Rogers Place guests are required to be alert and aware while the puck is in play. Pucks flying into the spectator areas can cause serious injury. If you are injured, please immediately notify the nearest Rogers Place employee. Guests are welcome to keep any pucks that enter the spectator area, however, as per NHL rules, guests are strictly prohibited from interfering with any game in progress. Any guest throwing a puck onto the ice or otherwise interfering with a game will be immediately removed from the venue.
Rogers Place is conveniently located along multiple major public transportation routes including:
For further details on ETS and public transit routes to Rogers Place CLICK HERE.
If you have any questions, comments or concerns before or after an event, please call 780-414-LIVE (5483) or email firstname.lastname@example.org. Please note, the phone line and email address is only monitored during regular business hours.
If you have questions or concerns during the event, please seek the nearest Rogers Place staff member, utilize our text assist program by texting 587-207-Help (4357) followed by your location and concern or proceed to our Guest Service Centres located at Section 121, Section 129 and Section 230.
Rogers Place Arena and its related facilities are controlled RF environments. All unauthorized radio frequency transmissions are strictly prohibited within Rogers Place Arena and its related facilities. For further information, visit: www.rogersplace.com/rf
Rogers Place welcomes all guests to capture their moments at all Edmonton Oilers and Edmonton Oil Kings games through the permitted use of non-professional, non-flash still photography as long as the lens does not exceed 3” (detachable or non-detachable). Guests may not bring audio or video recording devices into Rogers Place. These devices include, but are not limited to:
This policy will be strictly enforced and management reserves the right to deny any electronic recording devices at their discretion.
Rogers Place is committed to providing guests the safest and most secure environment. Exiting and re-entering the building will not be permitted at Rogers Place. Once a ticketed guest has been scanned into Rogers Place, guests cannot exit the building and return during the event. Guests with emergencies will be assisted by Rogers Place Guest Experience Team on a case-by-case basis.
Download the official Rogers Place App for everything you need on Edmonton’s newest centre for entertainment! The Rogers Place App features the latest Rogers Place news and videos, a full event schedule, in-app ticket purchasing, in-app parking purchasing, information on how to get to Rogers Place, an interactive seat map, news, video, stats and standings on the Edmonton Oilers and Edmonton Oil Kings, and so much more!
Rogers Place is equipped with Rogers phone charging stations throughout the venue. Rogers phone charging stations are located on the following levels: 100 Level, Mezzanine Level, PCL Loge Level, Studio 99 and 200 Level.
Rogers Place encompasses 819,200 square feet with seven separate levels. The innovative design of Rogers Place provides 18,500 seats for NHL games, 20,030 seats for concerts and centre stage events. The height of Rogers Place is 141 feet and contains 9,000 tonnes of structural steel and 24,000m3 of structural concrete.
Rogers Place features a vast array of amenities including, but not limited to, the following:
• Extra-wide 360 degree concourses
• Over 1,200 TV screens, including game coverage in all Suites, clubs and concourses
• The largest true high-definition center-hung scoreboard in the NHL
• A variety of video walls located throughout the concourses and Ford Hall
• Access to Wi-Fi in all clubs, concourses and the seating bowl
• An elevated food and beverage experience for all fans
• Three retail stores and numerous retail kiosks
• A post-game coaches interview room viewable from 104 Ave
• First LEED-Silver certified NHL facility in Canada
Rogers Place’s first priority is a safe and enjoyable experience for all of our guests. The Rogers Place Safe in the Seat Program is free and available to our guests at all Rogers Place events. In the unlikely event that you and your child are separated, Safe in the Seat will help to reunite you and your child as quickly as possible. Visit any one of our Guest Service Centres to receive a colourful wristband for your child to wear. Your seat location, child’s name and phone number will be printed on the wristband. We will also register the child and guardian’s full names, seat location and phone number for our log. The Safe in the Seat program is also available for our guests with special needs.
The centre-hung scoreboard is full high-definition (HD) and measures 14 metres (46 feet) wide x 14 metres (46 feet) deep x 11 metres (36 feet) high and weighs over 40823 KG (90,000 LB). It is the best quality 4-sided scoreboard in the NHL or NBA. Its primary elements consist of a full HD main replay screen, upper LED halo, lower LED halo, bottom central LED displays and a Rogers Place crown at the top. It provides a stunning HD imagine to every fan at Rogers Place.
The Scotiabank Chairman’s Club at Rogers Place is located just outside the Oilers Dressing Room and has been designed to deliver the most desirable and specialized guest experience available. This 3,000 square-foot premium club offers the ultimate in private dining, an exclusive vantage point of the Oilers movement between the dressing room and the ice surface as well as private access to premium lower bowl seating.
To inquire about the Scotiabank Chairman’s Club, please contact email@example.com
The Edmonton Oilers and Oil Kings offer a variety of Season Seat and Premium Seat products. For more information on how to join the Season Seat Registry for Edmonton Oilers Season Seats, please visit https://www.nhl.com/oilers/tickets/season-seat-registry, call 780-414-GOAL (4625) or email firstname.lastname@example.org. For more information on Edmonton Oil Kings Season Seats, please visit OilKings.ca or contact our Oil Kings Ticket Services Team at 780-414-GOAL (4625) or email@example.com.
Rogers Place offers a wide variety of seating options for guests. The 18,500-seat arena has over 9,300 lower bowl seats and 6,800 upper bowl seats to keep guests close to the action. There are numerous seating and entertainment options for every guest’s taste. Seating options include:
Seats at Rogers Place vary in size. Seats will be between approximately 19” to 22” in width.
Rogers Place security is managed in-house and prides itself on providing professional protective services for all stakeholders. All guests entering Rogers Place are subject to walk-through metal detector screening and physical search. Rogers Place reserves the right to confiscate items which may cause danger or disruption to the event or other guests. Any guest who declines the security screening may be denied entry or ejected from Rogers Place.
This trendy two-level premium club is located above the end of the ice surface. Sky Lounge features a full-service bar, in-seat beverage service and all-inclusive food through a variety of culinary choices.
Following the game, your experience will be extended as the curtain is drawn and the music is turned up to transform Sky Lounge into Edmonton’s most unique nightspot.
For more information please email firstname.lastname@example.org or call 780-414-GOAL (4625).
For the enjoyment of all of our guests, Rogers Place is a smoke-free environment. All forms of smoking, including the use of cannabis products and electronic cigarettes (vaping), is not permitted on Rogers Place property. Please be aware that guests will not be permitted to exit and re-enter the venue during events.
The Sportsnet Club is built for hockey fans. A two-level club that features hockey live on the ice, as well as coverage from around the NHL on the many screens in the Club. Located behind the goal just above the lower bowl, the Sportsnet Club features all-inclusive food with a rotating menu of casual favourites. Socializing within the club is enhanced by two full-service bars.
Rogers Place requests all guests remain seated during events, unless standing is accepted as normal protocol for the demographics of the event, in order to ensure a safe and enjoyable experience for everyone. Guests are permitted to stand if the majority of the audience is standing. Standing on seats or any other building structure is unacceptable and may result in ejection from the event.
Collapsible umbrella-style strollers are permitted at Rogers Place. Strollers are not permitted within the seating area of Rogers Place. Guests have the ability to check their stroller at the Rogers Place Guest Service Centres located at Section 121, Section 129 and Section 230. Rogers Place is not responsible for any lost, stolen or damaged strollers.
Located inside Rogers Place, Studio 99 offers elevated sports bar dining, both a la carte and buffet style, to ensure you don’t miss a minute of the game. Showcasing an unparalleled collection of Wayne Gretzky memorabilia, pre and post game live broadcasts with special guest appearances, and 32 4K screens featuring NHL game night action
Located on the private Scotiabank Suites Level immediately above the lower bowl, Scotiabank Suites are the pinnacle in premium hosting. The ultra-modern, spacious suites combine the best finishes with 5-star, in-suite service to ensure all guests have the most exceptional of experiences. Whether it’s the biggest games or the most spectacular concerts, Scotiabank Suites are Edmonton’s premiere location for hosting and business development. To gain access to Scotiabank Suites when they become available, please sign up for the Premium Insider HERE.
Taxi drop off and pick up is available at the southwest corner of 104 St and 104 Ave.
Technology is at the heart of every Rogers Place game and event presentation. There is access to Wi-Fi in all clubs, concourses and seating areas. Rogers Place has the largest true high-definition centre-hung scoreboard in the NHL. There are over 1,200 TV screens, including game coverage in all Suites, clubs and concourses.
During hockey games, a cooler building temperature is maintained to keep a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor, the building temperature will vary.
During all Rogers Place events, guests will be able to text 587-207-HELP (4357) along with their location and concern to speak to an on-site Rogers Place representative.
Rogers Place Theatre Boxes provide the ultimate in intimate upscale hosting. Located immediately above the lower bowl, each Theatre Box features comfortable armchairs and cushioned bar stools in a private, curtained environment. Immediately behind the Boxes is a private dining lounge with dedicated tables reserved for each Theatre Box. The lounge features premium meal service each game, as well as a full private bar. To gain access to Theatre Boxes when they become available, please sign up for the Premium Insider HERE.
Tickets for Rogers Place events can be purchased from Ticketmaster, Ticketmaster Fan-to-Fan Resale, or the Rogers Place Box Office. The Box Office is located on the southeast side of Rogers Place in Ford Hall.
Monday-Friday: 9:00 AM until 4:30 PM.
Saturday, Sunday, and Holidays: Closed.
Monday-Friday: 9:00 AM until beginning of third period.
Saturday, Sunday, and Holidays: 12:00 PM until beginning of third period.
Monday-Friday: 9:00 AM until one hour after show start time.
Saturday, Sunday, and Holidays: 12:00 PM until one hour after show start time.
Ticket Will Call: If picking up tickets, please arrive at the Box Office early to avoid delays. Customers must present the actual credit card used to place the order along with Government Issued Photo ID. Tickets will not be printed until 48 hours prior to the event.
Ticket resellers are not recognized ticket agents of Rogers Place, the Edmonton Oilers, Edmonton Oil Kings or Oilers Entertainment Group. Guests purchasing tickets from a private reseller, intentionally or not, risk being refused entry to Rogers Place. Rogers Place strongly recommends all guests purchase their tickets from our only authorized ticket partner, Ticketmaster.ca, to avoid the possibility of counterfeit, stolen, or other invalid tickets.
Rogers Place does not offer a public tour program.
Please see “Recording Devices”.
Washrooms are conveniently located throughout Rogers Place. All washrooms are accessibly compliant. Please ask any Rogers Place staff member for the nearest location.
In addition, and for the convenience of guests that arrive early to an event, washrooms located on the north side of the LRT corridor and at street level in Ford Hall open 2 hours before doors.
Empty water bottles are permitted, given that they are soft-sided, less than 750ml and have no logos or branding. Water bottles can be filled at water fountains located on the upper and lower concourse (see Water Fountains).
Rogers Place is equipped with two drinking fountains for guests located on:
Rogers Place provides complimentary wheelchair escorts to guests who require additional assistance to and from their seats. Guests can request a wheelchair escort to their seat at any Rogers Place entry point. Please note that the escort will not remain with a guest during the event, nor will the wheelchair be left with a guest during the event. At the conclusion of the event, an escort will return to the guest’s seat and escort him/her to the most convenient exit gate. Additionally, escorts are available only on Rogers Place property and are not permitted to transport beyond the arena property. Please ask a Rogers Place team member for assistance when arriving to the venue.
The number of accessible seats may vary by event according to the seating configuration.
Tickets held for Will Call pick up from the Rogers Place Box Office are available for pick up two (2) hours before every Rogers Place event. Guests are required to provide the following information for Will Call ticket pick up: