Fan Services

Baby Changing Tables can be found in all family/gender-neutral washrooms throughout Rogers Place, as well as the following locations:

Level 1 (Ice Level):

• Men’s washroom under Section 115
• Women’s washroom under Section 115

Level 2 (Mezzanine Club):

• Family / Gender Neutral Washroom in the Coventry Homes Club
• Family / Gender Neutral Washroom in the North Mezzanine Club

Level 3 (Main Concourse):

• Family / Gender Neutral Washroom behind Section 105
• Family / Gender Neutral Washroom behind Section 118
• Family / Gender Neutral Washroom behind Section 126
• Family / Gender Neutral Washroom behind Section 130

Level 4 (Scotiabank Suites Level):

• Family / Gender Neutral Washroom behind Suite 41

Level 5 (PCL Loge Level):

• Women’s washroom behind Loge 4
• Women’s washroom behind Loge 12
• Men’s washroom behind Loge 12
• Men’s washroom behind Loge 22
• Men’s Washroom in Sportsnet Club
• Women’s Washroom in Sportsnet Club

Level 7 (Upper Concourse):

• Family / Gender Neutral Washroom behind Section 209
• Family / Gender Neutral Washroom behind Section 219
• Women’s Washroom in Sky Lounge

Rogers Place, in partnership with Scotiabank, provides Automated Bank Machines (ABM’s) on the following levels:

• Level 2 (Mezzanine Club): Behind Sections 101 and 117
• Level 3 (Main Concourse): Behind Sections 105, 117, 124, and 130
• Level 4 (Scotiabank Suite Level): Nearby Suite 1
• Level 5 (PCL Loge Level): Behind Loge 7 and 23
• Level 7 (Upper Concourse): Behind Sections 210, 219, 231

The Edmonton Oil Kings are thrilled to be a part of your special day! Allow us to enhance your birthday celebration by hosting it in the most breathtaking arena in junior hockey. Not only will your party be treated to thrilling WHL action, but you’ll also enjoy an unforgettable birthday experience, all at an incredible value. Our birthday packages cater to children aged 12 and under, with two enticing options that include game tickets. For complete information about this extraordinary program, please don’t hesitate to contact us at 780-414-GOAL (4625) or via email at info@oilkings.ca. We can’t wait to make your birthday truly extraordinary!

At Rogers Place, we strive to create unforgettable experiences for every Fan. To ensure your utmost satisfaction, we diligently inspect each section before and after every event. However, in the rare instance that your seat is damaged or in need of repair, we kindly ask you to reach out to the nearest Rogers Place employee for immediate assistance. Alternatively, you can conveniently text 587-207-HELP (4357) for prompt support. Your comfort and enjoyment are our top priorities, and we are committed to resolving any seating issues swiftly and efficiently.

At Rogers Place, we warmly welcome children-under 24 months of age to join their families without the need for a separate ticket. If these little ones can comfortably sit on the ticket holder’s lap and their presence doesn’t hinder the view or comfort of other Fans, they are free to enter. However, for children aged 24 months and older, a ticket is required to access Rogers Place. It’s important to note that certain shows, especially those designed for children, may have specific ticket polices that require all children, including those under 24 months, to have a ticket. We kindly ask you to familiarize yourself with any event-specific guidelines to ensure a seamless experience for you and your family.

At Rogers Place, we genuinely value the input of our Fans. We actively encourage you to share your feedback, whether it be a compliments, comments, or concerns, as we strive for continuous improvement. To ensure your voice is heard, we provide multiple channels through which you can express your thoughts.

During an event, our dedicated Rogers Place staff members are readily available and approachable. You can conveniently connect with them or visit our Fan Service Centres located at Section 121, Section 129, and Section 230 to share your feedback. Rest assured, our attentive Rogers Place team will make every reasonable effort to address your concerns, promptly, efficiently, and in an appropriate manner.

To enhance accessibility, we have implemented a convenient texting system for reporting any concerns during the event. Simply send a text to 587-207-HELP (4357) if you require immediate assistance or wish to express a concern.

After the event, we still want to hear from you! Our dedicated Ticket Services Team is eager to receive your feedback. You can reach out to them by contacting info@rogersplace.com or calling 780-414-LIVE (5483).

Your valuable feedback plays a crucial role in shaping our future events, and we genuinely appreciate the time and effort you take to share your thoughts with us.

At Rogers Place, we are dedicated to crafting an extraordinary Fan experience that surpasses expectations. We greatly value your feedback, especially when it comes to recognizing our exceptional team members who have gone above and beyond to enhance your visit.

If you would like to share a special moment where on of our team members excelled in their role, we invite you to reach out to use. You can express you appreciation by contacting us via email at info@rogersplace.com, sending a text with details to 587-207-HELP (4357), or simply giving us a call at 780-414-LIVE (5483).

Your recognition not only acknowledges the exceptional efforts of our team members but also helps us celebrate their dedication and commitment to providing an outstanding Fan experience. We appreciate your time and effort in sharing these valuable moments, as they inspire and motivate us to continue delivering unforgettable experiences at Rogers Place.

Rogers Place has three (3) conveniently located Fan Service Centres to provide assistance and information to all of our Fans in the following locations:

• 100 Level behind Section 121
• 100 Level behind Section 129
• 200 Level behind Section 230

Our Fan Service Centres offer a diverse selection of programs to enhance the Fan experience including:

• Hearing Protection
• Item check-in Area
• Assistive Listening Devices
• Safe in the Seat Program
• Lost and Found
• Wheelchair Escorts

At Rogers Place, we are committed to maintaining a pristine and inviting environment for all our Fan. Should you happen to notice any housekeeping concerns during your visit, we kindly ask you to promptly notify the nearest Rogers Place staff member or utilize our convenient texting service at 587-207-HELP (4357). When texting, please provide the specific location and details of the concern, and rest assured that we will take immediate action to address it.

We prioritize the comfort and satisfaction of our Fans, and your feedback plays a crucial role in ensuring that our venue remains in impeccable condition. By promptly attending to any housekeeping concerns, we aim to exceed your expectations and provide exceptional experience at Rogers Place. Thank you for your cooperation in helping us maintain our high standards of cleanliness and Fan satisfaction.

At Rogers Place, we are delighted to offer compliment internet access to enhance your experience during our events. Stay connected by connecting to our dedicated “Rogers Place Wifi” network. Simply enter your information and proceed to enjoy the convenience of our free Wi-Fi service. It’s important to note that only one login is required per 12-month period, providing seamless connectivity for your visits throughout the year.

We understand the significance of staying connected in today’s digital age, and our commitment to providing complimentary internet access underscores our dedication to your satisfaction. Whether you need to share exciting moments on social media, browse the web, or stay connected with friends and family, our Wi-Fi service is here to support you throughout your time at Rogers Place.

At Rogers Place, we understand that misplaced items can be concerning. Rest assured, our dedicated Lost and Found service is available to assist you in recovering your belongings.

If you have lost or found an item during your visit, we kindly ask you to visit any of our conveniently located Fan Services Centres near Sections 121, Section 129, and Section 230.Our helpful staff will guide you through the process of reporting and retrieving lost items, ensuring that we do our utmost to assist you.

For Fan inquiring about a lost item after the event, we encourage you to contact Rogers Place vis email at info@rogersplace.com or by calling 780-414-LIVE (5483). Our team is eager to provide further assistance and facilitate the recovery of your belongings.

The operating hours for the Lost and Found are the same as our Box Office hours of operation which can be found here.

We understand the value of your belongings and are committed to helping you locate them.

At Rogers Place, the safety and well-being of our Fans, especially children, are of utmost importance. In the event that a child or Fan becomes separated from their party, we have dedicated procedures in place to promptly address the situation.

If a child of Fan becomes lost, we kindly request that they be accompanied to the nearest Rogers Place staff member or directed to our Fan Service Centres located at Section 121, Section 129, and Section 230. Our trained staff members will provide immediate assistance and take all necessary steps to ensure the safe reunion with their party.

In cases where a parent or guardian is unable to locate a lost child, it is vital to immediately approach the nearest Rogers Place staff member. Our team is well prepared to respond promptly and efficiently to such situations, prioritizing the safety and well-being of all individuals involved.

We kindly ask for your understanding that, for safety reasons, we are unable to make in-arena announcements for lost children or Fans. We encourage you to familiarize yourself with our Safe in the Seat Program. This program provides additional measures and resources to enhance the safety of all Fans.

At Rogers Place, we are fully supportive of nursing mothers and their needs. To ensure a comfortable and private space for feeding, we recommend nursing mothers visit any of our dedicated Fan Service Centres located at Section 121, Section 129, and Section 230. Our friendly staff will be delighted to assist you and personally escort you to a secure room within the venue.

We understand the importance of providing a calm and secluded environment for nursing mothers, allowing you to comfortably tend to your child’s needs. Our commitment to your convenience and well-being is reflected in our dedicated space, ensuring that you can feed your child with peace of mind.

Download the official Rogers Place App for everything you need on Edmonton’s newest centre for entertainment! The Rogers Place App features the latest Rogers Place news and videos, a full event schedule, in-app ticket purchasing, in-app parking purchasing, information on how to get to Rogers Place, an interactive seat map, news, video, stats and standings on the Edmonton Oilers and Edmonton Oil Kings, and so much more!

Rogers Place is equipped with Rogers phone charging stations throughout the venue. Rogers phone charging stations are located on the following levels: 100 Level, Mezzanine Level, PCL Loge Level, Studio 99 and 200 Level.

At Rogers Place, the safety and enjoyment of our valued Fans are our top priorities. To ensure a secure and pleasant experience, we are proud to offer the Rogers Place Safe in the Seat Program, which is available to all attendees at every Rogers Place event. In the unlikely event that you and your child become separated, the Safe in the Seat program is designed to swiftly reunite you.

To participate, simply visit any of our Fan Service Centres, where our friendly staff will provide you with a vibrant wristband for your child. This wristband will display your seat location, your child’s name, and a contact phone number. Additionally, we will register the child and guardian’s complete names, seat location, and phone number in our log.

The Safe in the Seat Program not only provides peace of mind but is also available to our Fans with special needs. We are committed to accommodating and prioritizing the safety of all Fans.

Rogers Place welcomes collapsible umbrella-style strollers for the convenience of our Fans. For the comfort and safety of all Fans, we kindly ask that strollers are not brought into the seating area. To accommodate our Fans, we provide a convenient stroller check-in service at our Rogers Place Fan Services Centres, located at Section 121, Section 129, and Section 230. Our helpful staff will gladly assist you in securely storing your stroller during your visit.

We take the utmost care in ensuring the safety of all checked items, please be aware that Rogers Place cannot assume responsibility for any lost, stolen, or damaged strollers.

At Rogers Place, we are committed to ensuring a comfortable and inclusive experience for all our Fans. For individuals who require additional assistance, we off complimentary wheelchair escorts to and from their seats. Fans can easily request a wheelchair escort at any entry point of Rogers Place. Our friendly staff will assist and accompany Fans to their designated seating area. It’s important to not that the wheelchair escort will not remain with the Fan during the event, and the wheelchair will not be left with the Fan.

At the conclusion of the event, an escort will promptly return to the Fan’s seat and aid in navigating to the most convenient exit gate. Please be aware that our wheelchair escort are available exclusively on Rogers Place property and are not permitted to transport Fans beyond the arena premises.

Please keep in mind that the number of accessible seats may vary depending on the specific event and seating configuration. It’s important to note that, unless otherwise specified, the Floor area is not wheelchair accessible.